DPD

4.00 stars

516 Reviews

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Rizwan's complaint against DPD

Rizwan Younis

25/12/2017

[RESPONDED] Rubbish customer service

Complaint against DPD

Published 8 hours ago Delivery failure I wish if I could give them no star at all. I am a new seller at Amazon and made a big mistake of sending my parcel through DPD. After a couple of weeks, Customer raised complaint through Amazon and he was refunded the amount and Amazon suspended my seller account due to these issues and me being a new seller. When I inquired through DPD, I was informed my parcel is still at the local collection point. No apology and rather I was advised to collect it from the location and try to resend again as new parcel. Absolutely rubbish service. I’ll put this on Facebook and LinkedIn. I will also go to every feedback forum and give this over there. Riz

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Good Afternoon Rizwan. I am sorry to hear that we have let you down. Please email your parcel number to [email protected] so we can assist you (Amy)

Andy Webb | | VERIFIED

Good Afternoon Rizwan. I am sorry to hear that we have let you down. Please email your parcel number to [email protected] so we can assist you (Amy)
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