DPD

4.00 stars

617 Reviews

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Meg's complaint against DPD

Meg Park

09/02/2020

[LAPSED] Rude and unhelpful

Complaint against DPD

I have been waiting all morning for my DPD delivery. When the tracker said it was nearby I went to look out of the window to find that a note had already been pushed through to say I’d missed it. When I went on a live chat to ask them to return (it was within 5 minutes), the person on the other end was really rude and just closed the chat window when I said I couldn’t understand why this had happened and that I wanted to make an official complaint, so I’m making it on here as I wasn’t allowed to with ‘customer services’. I am so upset about wasting my time and being spoken to in such a rude way. I would probably go out of my way to use another service wherever possible now.

  • supporters 0

Lapsed. Meg has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Meg, I'm so sorry that you've had issues with the service and customer services. Can you please email your DPD tracking number to '[email protected]' so we can look into this for you. Thanks. [Simon]
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