4.00 stars

617 Reviews

GBP silhouette


Magda's complaint against DPD

Magda Leisten


[RESPONDED] Simply the worst

Complaint against DPD

Dear all, I would advice you to never use this company. Just recently I have posted my belongings to UK. I move a lot, so moving is part of my life, however I have never experience anything like that. I took a risk and packed few things which, I know I shouldn't such as glass items (packet each separately in bubble wrap), all packed in first box which I wrapped in bed sheets and into second box. Of course every single item was broken, every glass, plate, cup. Broken were also other non/glass items, made of plastic. After couple of phone calls and emails, I was told that damage was due to insufficient packing (nobody checked how the boxes were actually packed), after providing pictures. There was also no attempt to evaluate the price but 1 day of pretended investigation with the outcome already decided. My phone number was immediately register to "no adviser" so after first complaint, I wasn't able to connect to talk to anybody but to automatic answering service, Skype works. On the end, after email exchange I was presented with the list of items which DPD dont take responsibility for, which by the way covers everything, including items called "personal" ?!. The box when it arrived looked like it was dropped from the plane and somebody used it as a football.

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hi Magda, I am sorry to hear about the issues with your delivery. Send us an email with the parcel number and we will be more than happy to help. [Chris]

Magda Leisten | | VERIFIED

Hi Chris, I have send you a number of emails already and there was no result. My parcel number is: 13289700028555 I am waiting for your response.
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