4.00 stars

617 Reviews

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's complaint against DPD


Terrible customer service received today!!

Complaint against DPD

I have had many deliveries from DPD to date but my most recent experience is enough to put me off. Certain suppliers I purchase from use DPD and I will have no choice but to use them in the future but if I had the chance to use another company I would. I was sent a bouquet of flowers from a friend in California. I wasn't at home when the driver came so he decided a "safe place" would be in front of a block of flats. Obviously when I got home 9 hours later they were gone. I called up this morning to speak to someone at the Southall Depot and was passed the person who deals with complaints. Despite me explaining the consignment was left in full view of 100's if not 1000's of people he insisted that the delivery driver thought it was safe, and basically he couldn't care less and wouldn't do anything further. Luckily the florist are more accommodating and have offered to replace my bouquet but really it should be at DPD's expense as their driver had no common sense.

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