DPD

4.00 stars

617 Reviews

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mayra's complaint against DPD

mayra Martins

20/02/2019

[LAPSED] Terrible experience with DPD

Complaint against DPD

I Had an extremely unpleasant situation. I a product and was told by the retailer I could select to pick the parcel from a shop using DPD services, which worked at first. DPd gave me the option to select a shop, but attempted to deliver to my house instead, of course no one was there that was the reason I asked to deliver it to the shop... On the same day I called dpd I spoke to someone very rude who ended up terminating my call - never experienced this before in my life... A rude customer service, poor management over calls, moody man, who don’t want to work and treat people like he is doing us a favor and he hates his job. I was not only upset about the deliver but now also with dpd because of the call... had to call twice, when I was told that they could not override the system and the option to deliver to the shops - pick up option was blocked from their system but it allowed me to book it in the first place. Conclusion, I was ended up without my parcel... and angry and extremely disappointed with the poor service from DPD, would not use it ever again... Will put a complain here and I will write a review online about this experience.

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Lapsed. mayra has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Mayra, My sincere apologies that you had such an unpleasant experience with the service. I appreciate that this was now a while ago but if you do ever have another delivery with DPD again and need assistance then please contact us via [email protected] with your DPD tracking number. Kind regards. [Simon]
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