DPD

4.00 stars

612 Reviews

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Lesley's complaint against DPD

Lesley Hollier

13/07/2019

[RESPONDED] The missing parcel

Complaint against DPD

I actually won a prize with espares, I am still waiting nearly 2 weeks later! It was despatched from espares the next day so far watching track my package it has bounced between Croydon depot and Birmingham! The last post was for 4.7.19 @ 2.15am it was at Croydon depot never to be seen again. I have written a number of emails to DPD none of which have been replied to. There telephone answering system is the worst unless you want to pay £3 a minute. Espares have had no reply to their enquiries either. If I could give no stars I would.I suppose this is what we must expect from a French owned company.

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DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Lesley, I am very sorry to hear that you had such a poor experience and I hope that since this we have been able to provide a much higher standard of service. We do not operate a premium number and only offer a local rate contact for consumers (0121 275 0500). You can also contact us via [email protected] with your DPD tracking number. Kind regards. [Simon]
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