DPD

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Aleksandra's complaint against DPD

Aleksandra Pisarska

28/05/2019

[RESPONDED] they don't attempt a delivery

Complaint against DPD

bought a table on ebay for £200 plus £45 delivery fee. I had my delivery time slot and confirmed it by replying to the text messages as it asked me to. I was in all day as I am on maternity leave , my baby was asleep during my slot so it was quiet in the house. I have a bell and a door knocker also a dog in the house so she would have barked if anyone was even just standing outside before knocking and the driver didn't make an attempt to deliver the item. I called up DPD and asked them to come back but they said the driver already left the area, when I said my partner can hop in a car now that he is after work, he can get to him and get the table, DPD said we cannot because the driver finished work and we need to pay extra £45 for re-delivery even tho the driver didn't even come to my door. Awful service, I have messaged DPD and demanded for them to pay for the re-delivery. this isn't the first time this happened. Last year after an investigation, turned out that my "lost in transit" Nike air maxx were actually stolen by the DPD driver - avoid.

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hello Aleksandra, I am sorry that you had a poor experience. In the case of a missed delivery you would not be charged anything extra for delivery for a reattempt and this would be handled through the sender. not yourself, as they are the account holder. I am sorry to hear about your shoes, this investigation would have been handled with the sender.

Andy Webb | | VERIFIED

If you do ever need assistance please email [email protected] with your DPD tracking number and we will do all we can to help. [Simon]
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