DPD

4.00 stars

500 Reviews

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Anna's complaint against DPD

Anna K

26/04/2017

[RESPONDED] UNACCEPTABLE service

Complaint against DPD

One of the worst delivery companies ever!!! Not only they never read the delivery address properly, they never know where to deliver, they are rude and unhelpful as well and in many occasions parcels have been delivered to wrong addresses when they were supposed to be delivered to us! I happen to accept all the deliveries they arrive to my workplace! One of the delivery companies i come across on a daily basis is DPD and almost every day there is a problem. The main one is that they always deliver to the wrong side of the building and when i ask them to go around they come up with various stories that they delivered to the other entrance but the staff there did not accept it which has never been true. When i ask them to take them there they refuse because of ''their limited time and schedule'' which i understand and respect. BUT there is a reason that heavy parcels and big boxes they have to go another entrance of the building. DPD it would be helpful if you trained your staff properly and if your work load is high simply hire more people!

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DPD has responded

  • Comments (2)

Andy Webb | | VERIFIED

Hi Anna. I am sorry to hear that you have had such a bad experience with your delivery with us. If you can send us an email over to [email protected], we can certainly help you out with understanding what has happened here with your delivery and help look for a solution to this issue. Thank you. [Alex]

Andy Webb | | VERIFIED

Hi Anna. I am sorry to hear that you have had such a bad experience with your delivery with us. If you can send us an email over to [email protected], we can certainly help you out with understanding what has happened here with your delivery and help look for a solution to this issue. Thank you. [Alex]
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