DPD

4.00 stars

516 Reviews

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SAVE ON YOUR INSURANCE

Richard's complaint against DPD

Richard Craik

31/08/2018

[LAPSED] wasted a day of my life

Complaint against DPD

Email Wednesday delivery due the following morning Thursday. I cancelled my Thursday morning appointments. Email at 10.56 am Thursday saying we acknowledge that you have changed your delivery day to Friday (I had not.) I telephoned customer assistance and was told that delivery had been cancelled by depot due to 'operational reasons.' New email Email says we will email you Friday morning to tell you delivery slot. No email received Friday morning. Parcel delivered Friday lunchtime. One day of my life wasted by dpd. From hereon I shall seek never to buy from any supplier that uses dpd in the UK. My life is worth more than their profits.

  • supporters 0

Lapsed. Richard has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Richard, I am extremely sorry about the poor experience you had with the service during this delivery. So we can look into this and find out what happened can you please send your DPD parcel/tracking number to [email protected] Once we have your details a member of the team will check the tracking and raise the issues you've mentioned to help improve our service. Thank you. [Simon]
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