DPD

4.00 stars

516 Reviews

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Dean's complaint against DPD

Dean Rolland

23/03/2018

[LAPSED] Where's The Delivery ????????

Complaint against DPD

Received a text today to say DPD would be delivering between 12:22 and 13:22. Left the gym early to be home in time. Waited in during the time stated, then another hour - no sign of the delivery and no update as to why the no show. Tried the Tracker Service and said it had no trace of the parcel number. Tried phoning DPD only to have the joy of paying extra to listen to a repeat message about how they know how valuable my time is - "Oh Really !!!!!" No Delivery. No Information. No Chance Of Speaking To A Human.

  • supporters 0

Lapsed. Dean has not responded in 90 days

  • Comments (3)

Andy Webb | | VERIFIED

Hi Dean, I'm so sorry that your parcel was not delivered as expected yesterday. Please email us at [email protected] and we will look into this to see what went wrong. (Shona)

Dean Rolland | | VERIFIED

Hi Shona, Thanks for your reply. Yesterday ? It is now 6 full days without a delivery or an update. The question was "Where's The Delivery", the questions still the same !!!. Thanks, Dean

Andy Webb | | VERIFIED

Hi Dean, sorry for the delay. We will need your parcel number to look into this matter further for you. As requested, can you please email us the details to [email protected] and we will be more than happy to help. [Chris B]
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