4.00 stars

617 Reviews

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Carol's complaint against DPD

Carol Taylor


[LAPSED] Will I ever get my parcel?

Complaint against DPD

I am trying to recieve a parcel I’m at the address 24hrs a day! At the 1st attempt they said no one was in? I was sat waiting they said they’d left a calling card obviously lying! Then to top it they sent an image of further down the street ! Which I found quite patronising! Day 2 they’d offered another delivery only option to leave on the front porch so I chose the option but left the front door open, I did complain to customer services & asked could they send an image of the gate to prove they’ve been ? didn’t hear anything? I have now just recieved a message to say they were unable to deliver as nobody home to sign for the parcel ? Do they have a no knock policy? Day 3 is Monday I leave the property Tuesday so not holding my breath!

  • supporters 0

Lapsed. Carol has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Good evening Carol, I am so sorry to hear about the issues with your recent delivery. Please send us an email with the parcel number to [email protected] and we will be able to look into this further for you. [Chris]
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