DPD

4.00 stars

602 Reviews

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Juan's complaint against DPD

Juan Serra

29/03/2019

[RESPONDED] WORST COMPANY EVER!

Complaint against DPD

Worst delivery company ever! I have no idea how this so called company has not been placed into liquidation already! First they have me waiting the WHOLE! day then just as parcel was due to arrive the webpage is updated saying cannot deliver due to wrong postcode.. NO CALL from DPD to ask for info or correct postcode. Then after 2h on the phone trying to reschedule, was first told not their fault then hung up on! called back had a sales agent who hardly spoke English, say that he was "DOING ME A FAVOR" for updating postcode and would be delivered the next day! Next day comes around and then web updated again saying incorrect info, spent 1h again (mostly on-hold) was told that the agent the day before had forgot to copy part of my address, said would email his supervisor to auth address change as he could not do this, and delivery would be made TODAY! Call got "cut off" so called back spoke with a supervisor who could not give a damm about anything, and said that delivery would be made TOMORROW and that I must have called a different company as had no record of my previous call! (only have one number for them) 6 days to get a parcel that came 200km from me! This is not the first time I have had issues with this poor excuse for a delivery company. I will cancel all orders from Amazon if these are the delivery company and would not recommend anyone use this company. The recorded voice as soon as you call them telling people they understand that they may need to take out their frustrations with delayed parcels etc. just confirms how many calls they receive with irate customers due to sub standard service. AVOID AT ALL COSTS! you will waste days and hours on the phone chasing your parcel.

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DPD has responded

  • Comments (1)

Andy Webb | | VERIFIED

Hello Juan, I am extremely sorry to hear that you have been so let down by the service. I appreciate that this was now a while ago but if you still require assistance with this or another parcel then please contact us via [email protected] with your DPD tracking number and we will do all we can to help. Kind regards. [Simon]
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