4.00 stars

617 Reviews

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Iria's complaint against DPD

Iria Lopez



Complaint against DPD

I was supposed to received my parcel yesterday (27th July 2018), which was the agreed date. I took the day off to be at home so that I could receive the parcel (which crucial for me). After spending the whole day at home and waiting for the doorbell, no one rang the bell. After checking the tracking, I just realised the driver just went to the wrong house. When calling DPD UK to tell them the mistake of their driver, I was on hold for 32 MIN!!! After the longest wait, they told me that driver was already at her home so it wouldn't be possible to try the delivery again today. (But they don't only have one driver, do they?) Even they recognised it was their driver's mistake, the only solution they give me was for me to go to the depot (which took me 50 min on foot). As I needed my parcel urgently, I went there. Once I got there, I wanted to make a formal complaint due to the awful journey they made me go through and they said there was none available. I just want to highlight the huge error of the driver and certainly the poor service I received. I can tell this company doesn't care at all about customer experience nor the quality of the service they provide. PS: I wonder why they ask for the phone number and after they don't use it in the delivery. If the driver would have called me when he was at the wrong location, I would have been able to tell him that he was wrong and I would have had my parcel delivered.

  • supporters 0

Lapsed. Iria has not responded in 90 days

  • Comments (1)

Andy Webb | | VERIFIED

Hello Iria, my sincere apologies for the poor experience you've had with our service. So we can look into this for you can you please email your DPD parcel/tracking number over to [email protected] and we will do all we can to help. Thank you. [Simon]
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