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Neha's complaint against DPD

Neha Saini


[RESPONDED] Worst DPD service-need acknowledgment and answers

Complaint against DPD

Total Nightmare On 20th May, I learned that my sender chose dpd to send my parcel wa worth £120. I was overjoyed because I had seen dpd adverts on TV and believed their adverst blindly that I need not worry about my parcel and it will indeed reach me safe and sound. But didn't in the wildest of my dreams had an idea of whats in store: It was supposed to reach Southampton and later I got redirected o Reading(my home address) . FInal outcome- I lost more than half of it as it was it apparently delivered in Southampton to I dunno who. TIll date I have no text/email about it whatsoever. So much for crying out loud all over media. I came to know about it after 5 days it was delivered. That too when calling for 2 days incessantly. After about 5 days(5th June) I called agin only to find out that another delivery was made at Reading (I dunno when and where) and nobody was in! How in the world would I know that its going to be delivered when they don't give the slightest hint about it!! The rest of 40ish quid worth was left to reach me. I tell you that that it had a birthday cake which was already 10 days old now and was of no use to me. This whole order was supposed to be a birthday surprise for my husband which was sc****d beyond repair by whole DPD staff and their systems. When asked, DPD shrugged everything and gave out a lame excuse that the systems were not working, so they could not notify me of all the earlier deliveries.......incredulous........ I alone suffered the whole mental trauma and monetary loss. DPD TOOK NO RESPONSIBILITY TO COMPENSATE ME FOR THIS MESS_UP. All of my money wasted. I m very upset and had been on my toes waiting throughout those 15 days for that lost parcel.But nobody thought that I deserved a single small note about all this as a customer . I can't explain ever how much agony this whole case caused me. No amount of media adverts will help if this is how DPD works. You are selling lies.

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DPD has responded

  • Comments (4)

Andy Webb | | VERIFIED

Hello, Neha I am very sorry for the issues you have had with our service. This is certainly not the level of service that we accept and I am very sorry for any inconvenience caused. Please can you email your parcel number to [email protected] so we can look into this for you (Amy)

Neha Saini | | VERIFIED

Hi Amy, I have following details: Reference number: 15976514651299 Name: Neha Saini Email: [email protected] Thanks

Neha Saini | | VERIFIED

Also sent it to email id mentioned above

Neha Saini | | VERIFIED

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