Parcelforce Worldwide

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Alison's complaint against Parcelforce Worldwide

Alison Melrose

05/04/2016

[RESOLVED] - Delivered rare tracked books to Amazon plant in error!

Complaint against Parcelforce Worldwide

Ordered two books from a gallery in the US that was hosting a rare signing event. Both books were to be signed by several film animators / cast so complete one off items. Box was sent from US and shows delivery to Parcelforce centre in Edinburgh on the 31st March 2016. As the parcel had not been delivered gave them a call today to be informed that it had "probably" been put on a pallet and delivered to the Amazon distribution centre in Dunfermline as it had a "similar postcode" (both start with KY118). Have been told that it is "highly unlikely" the parcel will be located and to inform the seller to put in a claim and send a replacement. However, these were one off items and the gallery will not be able to send a replacement. I am furious that due to the sheer incompetence of the staff at Parcelforce Edinburgh I will not receive the items I ordered nor be able to obtain a replacement either. The tracking number below currently shows the location as being Edinburgh depot and will likely remain that way as Amazon has likely removed the items from the pallet it was placed on and unpacked it from its box without noticing it was to be delivered to a residential address and not themselves! CUSTOMS DECLARATION NUMBERS: CJ478980465US Your order of: The Art of Star Wars Force Awakens The Art of Zootopia

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Parcelforce Worldwide resolved this complaint

  • Comments (1)

Alison Melrose | | VERIFIED

After raising a complaint with Parcelforce, the email was forwarded to the managing directors office who investigated the case and the package was finally located within the Amazon depot and returned to Parcelforce. It has just been delivered so delighted. Would advise anyone with a missing item to complain to Parcelforce direct (and not the depot) with facts including dates, description of item etc. Hopefully this never happens again.
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