Parcelforce Worldwide

Waited for parcel that never arrived. Came up as signed for on their website. Complained via twitter. Was told to call a 40p/min number at my expense. Emailed 3.5hours ago to no response. A neighbour from down the road arrived with my parcel as she had been given a card for a parcel for her. She had been able to collect the parcel from the depo, the parcel clearly addressed to me. Fortunately she is honest. Would also appear that the parcel has been mishandled along it's journey as the box has various punctures, creases and dents in it too. #parcelfarce