Parcelforce Worldwide

1.00 stars

22 Reviews

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Abrar Zakki's complaint against Parcelforce Worldwide

Abrar Zakki Effendi

11/05/2018

Totally not recommended and will never use the service again

Complaint against Parcelforce Worldwide

I wish I read the review before I used the service of Parcelforce. I sent an important document on 8th of May 2018 using global express service from the UK to the Netherlands. It says the service is 1 working day delivery and I paid £43.50 for it. The document needs to arrive on 10th of May 2018. So actually I did not mind if they deliver it even in 2 days. However, it has been 3 days until today, even the document is still halfway to the delivery. I have tracked it and it is just arrived in the delivery country and still 3 tracking points to go. I called the customer service and the problem is always the same, write the complaint etc, it will never solve the problem. This company does not deliver the parcel after 6 pm local time and on the weekend. It means my document will not be delivered until Monday, 14th of May 2018 and it is also not guaranteed. So in short words, I paid one day service, but in reality, it is more than 7 days service. The reason I used this service is that I could send it from the Post Office which is near my place. I wish I commuted for 15 minutes to go to other couriers which have better service. Even delivery with Royal Mail is only £9 for my documents to be delivered in 3 days. This is my first time using this service and it has caused me many losses as I sent a very important document. I can't recommend a very bad service from Parcelforce to anyone.

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