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Karen's complaint against APC Overnight
[RESPONDED] Horrendous delivery experience
Complaint against APC Overnight
We ordered a gift for my son last Thursday from London - in London these items are delivered in 4 hours but because we are outside this area the option is next day and the item is sub contracted to APC. So we waited in all Friday for the delivery nothing arrived. We had no idea who was to deliver as we were given no details and I started to question whether we had been scammed. The items were worth £350 and as mentioned were a gift required for the Saturday. On Monday I manage to contact the delivery company in London who gave me APC details who I rang they said they had carded me on Friday - utter lies no card and not seen on a rewind of my cctv (oh dear!!) anyway too late to load Monday so expect Tuesday ring them in morning to see when delivery will be made. Rang Tuesday lunch and told will be delivered that afternoon - sat around a bit more and by 5.45pm rang them again to get answer machine, so I rang the London company who rang APC who said they will still be delivered that day so sat around some more........no delivery!!! Rang Wednesday morning and what a fabulous excuse they ran out of time.....seriously. Having spoken to the company in London they were told I was carded again on the Tuesday morning what on earth is this company doing not only do they not deliver your parcel they also lie about not delivering your parcel. You cannot undo the disappointment of a child not receiving a gift on the day. Also tried to email my complaint still not received a response this company simply just don't care.
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Leanne Platek | | VERIFIED