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William's complaint against XDP Express
Complaint against XDP Express
We were expecting a delivery of TV unit on 19th or 20th April. We received a text from XPD on 18th to say would be delivered that day between 4.40pm and 6.40pm. I spent 2 hours trying to contact XPD to say no one was available we were told 19th or 20th. Eventually got through and rearranged for 19th. I had to ring XPD on 19th to find out ETS as had no contact from them. The parcel was delivered at 12.30pm. It was clearly thrown around in the back of the van. Loaded badly. Box was very badly damaged and photos taken prior to opening the box. The parts inside were scratched and corners damaged. One of the parts was split through the wood. This is an appalling company with appalling service. The back of the van looked like it could have been stuff going to the rubbish tip. We have now requested that they come and take this back. Absolutely discusting.
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