XDP Express

1.00 stars

57 Reviews

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Ray's complaint against XDP Express

Ray Houston



Complaint against XDP Express

DELIVERY - supplier delivery to depo on 3/07/19 at 7.17am for delivery that day .I waited 30mins for customer service to answer phone to be told she would check depo and phone back still waiting (5/07/19).Phoned after checking tracking link said still at depo on the 4/07/19 went onto web site live chat (16 in queue) waited said it would be sent asap .Check with tracker link again said it would come on the 5/07/19 at 11:00 - 1:00pm again phoned to be told still at depo and might be on van for Saturday .Surely a company as big as this is should be able to do something without breaking a contract of agreement ??????????

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  • Comments (2)

Ray Houston | | VERIFIED

Ray Houston | | VERIFIED

repeat again this time parcel now lost yet has been picked up from depot really not happy with this company .Yes they do provide tracking but never explain how a parcel can be picked up but not delivered ??? this is the 3rd parcel in 6months
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