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Matt's complaint against ArrowXL

Matt Harris



Complaint against ArrowXL

DO NOT USE! AVOID AT ALL COSTS! Having worked for the two biggest delivery companies in Europe I know first hand how delivery companies should treat customers and Arrow are so far from it, it's unreal. How do you lose a 65" TV and then take more than 24hrs to find it? How do you offer no refunds for wasting customers time with your poor service? Having spent 10 mins trying to get through to a "very helpful" advisor who basically typed from a script: There is nothing we can do, sit and wait for a phone call, we are looking for it, wait for our call, we really are looking, your item is in Worcester even though it can be tracked and says it's in Wigan?? Liars from top to bottom at this shoddy joke of a company, I dare say in a weeks time I still won't have received my item and these tools will still be fobbing me off with "we're looking for it." Once again DO NOT USE THIS COMPANY, GO WITH A RESPECTABLE INDUSTRY LEADER WHO PRIDES ITSELF ON CUSTOMER SATISFACTION AND SERVICE

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