ArrowXL

1.00 stars

74 Reviews

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amy's complaint against ArrowXL

amy mantle

22/11/2015

delivery went to wrong address, no contact made by driver as promised, redelivery not sutible to me

Complaint against ArrowXL

I ORDERED A WASHING MACHINE FROM VERY.CO.UK... WE RECIEVED THE TEXT SAYING TIME SLOT AND EXPECT CALL FROM DRIVER WITHIN HALF HOUR OF DELIVERY TIME.... NO PHONE CALL CAME TO MYSELF AND MY PARTNERS PHONE AND THE DRIVER WENT TO THE WRONG PROPERTY DOWN THE ROAD AND DIDN'T PHONE US TO SEE WHERE WE WHERE OR TO SEE IF HE WAS AT CORRECT ADDRESS (AS RURAL LOCATION AND WE THOUGHT HE WOULD GET CONFUSSED).... WE COULD SEE HIM FROM WHERE HE SHOULD HAVE BEEN AT OUR ADDRESS DELIVERING AND THEN HE DROVE OFF AND I RANG CUSTOMER SERVICES TO SEE WHY HE DID THIS...BECASUE THE TIME SLOT SAID THAT IT WOULD BE DELIVERED BETWEEN 1.15 AND 3.15 WITH A PHONE CALL 30 MINS BEFORE DELIVERY(NO PHONE CALL BEFORE DELIVERY AS PROMISED AND LEFT WITH OUT EVEN TRYING THE HOUSE WHERE HE WENT TO DELIVER WHERE THE PEOPLE WOULD HAVE DIRECTED HIM TO OUR PROPERTY) AND GUESS WHAT WHEN I RANG HQ? THEY COULDN'T GET HOLD OF HIM BECAUSE HE WAS ON THE WAY BACK TO BASE/ LAST JOB OF THE DAY AND COULDN'T CONVIENIENTLY ANSWER HIS PHONE. THEY REFUSED TO RE DILIVER THAT DAY EVEN THOUGH IT WAS THE DRIVERS FAULT THAT HE DID NOT FALLOW PROTACALL AND NOW I AM HAVING TO TAKE A DAY OFF WORK SO THIS USELESS COMPANY CAN RE-DELIVER IN THE WEEK...ARE THEY GOING TO RE-EMBERSE ME FOR THE TIME WASTED? NO!! ARE THEY GOING TO EXPLAIN TO MY FAMILY WHY THEY HAVE TO GO TO WORK SMELLING BECAUSE MY NEW WASHING MACHINE COULD NOT BE DELIVERED... AND DUE TO RURAL LOCATION LAUNDRET IS ONLY OPEN IN THE HOURS I WORK..I CAN NOT EXPRESS HOW UPSET THIS HAS MADE MYSELF AND MY FAMILY BECAUSE THIS COMPANY DIDNT DO AS THEY STATED THEY WOULD ON THERE WEBSITE!! I CAN NOT HIGHLIGHT ENOUGH THAT I WOULD STRONGLY ADVISE NOT TO USE THIS COMAPNY EVER AGAIN!!! THIS WILL BE TAKEN FURTHER BECAUSE THE WAY I WAS TREATED ON THE PHONE AND BY DRIVER WAS DISGRACEFUL!! AND NOW HAVE EEB N WITH OUT MY PRODUCT FOR A LONG TIME BECAUSE ONE MAN DINOT DO HIS JOB AS HE SHOULD HAVE.... TERRIBLE COMPANY! I AM UNSURE WHO I SHOULD BE CONTACTING FOR REFUND OF DELIVERY CHARGE AND THE COST OF TIME OFF WORK FOR EITHER MYSELF OR MY PARTNER WHEN THE DELIVERY DECIDES TO SHOW UP!!

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