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74 Reviews

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fatou's complaint against ArrowXL

fatou Gassama


I was expecting my washing machine to be delivered today but the delivery was cxl without notice

Complaint against ArrowXL

requests as follows. Your reference: 29225777 Parcel number(s): 009260419382D059 Item: WS832425B WASHING MACHINE 8 1300 I was told that the washing machine will be delivered from 3.15 to 17.15 and received a call from customer service team at 16.27 pm saying that due to a lots of traffic theirs a 2 delays but the lady assured me that I will get the washing machine tonight. At 19.07 I received another call but didn't have time to pick it up so I assumed that the delivery was on is way as no voice mail was left. At 19.50 I decided to call and check on my delivery only to be told that the route was terminated. The lady on a phone was rude and did make fun of my French accent.

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