1.00 stars

74 Reviews

GBP silhouette


Elaine's complaint against ArrowXL

Elaine Martay


Late delivery and hopeless contact arrangments

Complaint against ArrowXL

I was told that my mattress would be delivered between 7.30 and 9 today. Their text gave a link to check its progress. The last update was at 6am this morning where it stated that it was still in Airdrie. This meant that it could not possibly reach us in the time stated. All day I have waited in. No further updates and the link to chat always indicted tht the operatives were busy. Finally I got someone to reply. They asked for my name and address and while I was giving it I was disconnected. No other way of communicating with them. Are they robbing me of my purchase?

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