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Nicola's complaint against ArrowXL

Nicola Thomas


Leeking sink, washing machine unstable

Complaint against ArrowXL

Good evening, (wish mine was!!) I live at 17 curry rise mill hill NW7 1SD This morning I had a washing machine delivered and installed, my parents had to be at my home to receive the wash machine as I was at work, my mum said when the engineers left my sink was leaking water badly!!!! My disabled father had to get under the sink to stop the leak!!!! Also my mum put a wash on tol and to her shock and surprise the washing machine was jumping round the kitchen so therefore she had to put a flip-flop underneath to stabilise the wash machine!!! I am utterly disgusted with the whole situation not only is it bad enough that my disabled father had to fix a problem that I paid extra for your engineer to install the washing machine!!! I live in a block of flats and this could've ended up being a serious serious issue for me and my neighbours!!! I can't believe I paid extra for a service that has ended up being more of a problem that helping me out!!! I've come home from work to try and resolve this and I've been passed from pillar to post people telling me it's not their problem it's somebody else's!!! I've only just sat down to write this email as for the last 45 minutes I've been waiting or calling people regarding this issue!!!! If there is no response to this email within 24 hours I will go to the head office and I will go to social media to make sure that people I know do not use your services as they are so unprofessional!!! Nicola Thomas

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