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Greg's complaint against ArrowXL
Rude and unhelpful
Complaint against ArrowXL
Arrow delivered a washing machine to my daughter's ground floor flat today, they said they couldn't fit it because nobody had disconnected the old one. If she had been told this in advance it would have been done. Having seen this, the driver pulled a face and made several comments making out it was her fault. He has written on his form that fitting was declined, that is a lie. They have left the washing machine in the middle of a very small kitchen where my daughter will now have to squeeze round whenever she uses it. A bit of customer service training wouldn't go amiss.
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