Gourmet Society

1.00 stars

67 Reviews

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Andreea's complaint against Gourmet Society

Andreea Agapi

20/10/2017

Awful

Complaint against Gourmet Society

I signed up for a 3 month free trial on O2 Priority but ended up not using it, didn't download the app and didn't receive a card. I was billed today for the full membership and i stupidly thought they can be reasonable and understand that i did not use it at all and i did not intend to continue with the membership and receive a refund. They cancelled the membership but didn't want to give me a refund. The first person i spoke to said he could either give me a £10 refund or have their escalation team give me a call and that they had the authority to issue a full refund. I've asked for the escalation team to call and when they did they said £10 was the only refund i could get. I know i'm in the wrong, i was just hoping they would be reasonable - all they gained is £30 and an unhappy potential customer who might have considered membership at some point in the future had it not been for this unpleasant experience. They should have at least emailed me a few days before...

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