Burger & Lobster

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Mariam's complaint against Burger & Lobster

Mariam Goudarznia

12/12/2018

Service disgraceful and food freezing cold and not cooked properly!!

Complaint against Burger \u0026 Lobster

It took 30mintutes to be served and asked for our order. It then took 1 hour fir our food to come and was disgusting. The requested the burger to be well done and was rare and freezing cold and bun stale! The lobster so cold and was like rubber and the chips tasted like they had been sitting on the side for a week. I’m disgusted by the service of your staff and the kitchen chef was disgraceful!! I have never had such a terrible experience in Harvey Nichols before and I will question eating in this restaurant ever again!! It was terribly embarrassing as my family were visiting and praised the food in your restaurant and after a fabulous shopping spree I was so mortified by our experience. They were so disappointed they refused to eat the food and was not offered any compensation after complaining and had to pay an extravagant bill for food that was not edible. So rude.

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