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CARSON's complaint against Winemark



New outlet

Complaint against Winemark

Winemark have opened another outlet in Saintfield village replacing the vendor who has recently closed. I attended that off licence for 15 years as did family and friends. I was looking forward to seeing the new shop and to meet the team within. Well.... after several visits to make purchases I will NOT be returning. The branch manager is completely ignorant and one is left feeling that it's almost a imposition to her to have to come from the back office to serve. Her people skills leave a lot to be desired with no eye contact and certainly no conversation. This is not acceptable customer service and if this is the attitude of management what hope is there for sales staff. I have never been made to feel so inadequate after a visit too a shop. I don't expect to get a reply as businesses only like positive reviews. May I add that the sales assistants are pleasant and thoughtful in this shop.... management should take a lesson in manners and people skills.

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