UberEats

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Anastasija's complaint against UberEats

Anastasija Vojevodko

30/12/2017

Missing items - refused refund

Complaint against UberEats

Placed an order. The food was cold, but most importantly there were several items missing. Tried to order re-delivery, the app would not let me. Send a complaint and got offered a promotion on next delivery?! After asking to refund me just for the missing items instead of giving me a promo for the same amount I got told that it is not possible. Now I don't even want to use the app at all as I get refused a simple refund, not even for the whole order, the items missing and instead being forced into ordering with them again in order to get the money back from a mistake with no guarantees this will not happen again. I do not want a promo every time there are items missing in an order. At this point I simply require a refund. Would not recommend UberEats to anyone just for the poor customer service during a complaint.

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