UberEats

1.00 stars

23 Reviews

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Francisca's complaint against UberEats

Francisca Rigaud

22/10/2019

Stacks is Frankie & Benny's, awful food, UberEats does nothing!

Complaint against UberEats

I am ill, therefore didn't cook. I was very hungry and we decided to order from UberEats. We found a place called Stacks, ordered two burgers, fries and some chicken wings. My burger and all the fries were awful, the food was almost cold, even though it is not even a cold evening. We then found out that Stacks is nothing else than Frankie & Benny's, a place we very much avoid due to the bad quality of much of the food. So, I ended up just as hungry. When we suspected that Stacks is Frankie & Benny's I phoned them, they are indeed... why the different name? They told me we should have seen on the website that they are, UberEats didn't mention a thing. We are trying to get our money back and order somewhere else.... UberEats just sent a template message. Never again!!!!! Still hungry, now also angry, still ill and now upset too! They suck!

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  • Comments (1)

Francisca Rigaud | | VERIFIED

We got our money for the two burgers and the fries, after a lot of hassle but it is still wrong that Frankie & Benny's maskarade themselves as something else in order to sell their awful takeaway!
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