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Alana's complaint against UberEats

Alana Tootle


Was charged for food and a service I never got.

Complaint against UberEats

My boyfriend got the app on his phone we pick out a place to eat made our order and used a first time promo code for 10 dollars off. I paid for the order with my debit card the first charge being a dollar and the second charge was for the order minus 10 which was 12.98. We were told it would be at our address by 9.23 pm. We followed the driver on the app she came down our street and my boyfriend was down by the street to meet her She phoned him once but the call got dropped he tried to call her back needing to enter some kind of code to be able to return the call so needless to say we never got the food we ordered and paid for. I tried calling ubereats support number only to hear we can't hear you you will have to call us back and they can never hear you for some odd reason. I think this is the biggest scam to rip people off or pay for their own meals and it needs to stop.

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