The Ballencrieff

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Pauline 's complaint against The Ballencrieff

Pauline Oconnor


Poor service /lack of food/roudy bunch of swearing and crude lads

Complaint against The Ballencrieff

On sat I booked a table for 2 adults 2 kids for 6pm on weds 18th April (my partners birthday), on arrivals we were seated at the window next to a group of 4 young lads who obviously had been boozing for a while any way my partner ordered drinks and said just put them on the bill, we were at table 24 then once again he went up to order us food 1 Mac cheese , 1 fish and chips , 1 scampi and chips and 1 chicken balmoral ,we waited 50 mins and the waitress came over and said we have a problem I replied what ? She said the chef burnt the scampi and we have none left I asked her for the fish and chips she came back again and said that was the last fish that we cooked for your daughter which hadn’t even arrived at the table and that was now nearly and hour wait , I looked at the waitress and said can we just leave this food order I told her we would pay our drinks order £9 something, it came too we then left and went to the Toby carvery in bathgate My partners birthday meal was saved by Toby carvery

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