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Sheila's complaint against Costa

Sheila Smith


[RESOLVED] - Chicken & Stuffing sandwich nothing like the label

Complaint against Costa

I paid £4.29 for a chicken sandwich at a service station on the M42 that had hardly any chicken in it and took photographs and packaging. I wrote a complaint letter on 21st January and an email to customer services on the 13th February to Costa c/o Whitbread and have not had a reply to either my letter or email - sandwich is contrary to Trade Descriptions Act.

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Sheila Smith | | VERIFIED

They have refunded me plus apology and are also investigating
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