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Anisah's complaint against Costa

Anisah jameel-hardy


Only providing 1 marmite for 2 slices of toast

Complaint against Costa

Would not provide me with two marmites for 2 pieces of toast. I visit Costa every day except the month of Ramadan. My points card will verify that. Mathew the boy that served me was so stuck in his little rules that he missed the bigger picture of the customer. Kept repeating himself like a robot. Would it kill Costa finances to issue 1 mini marmite per slice? I must say though this has never ever happened before. They give 2 marmites usually but if I ask for 2 they don't stand there arguing with me at all. Mathew was sticking by his little rule I'm sure you will be pleased with that BUT that left one very regular annoyed dissatisfied Customer. Lucky for him and the shop I don't shout or show my annoyance. . . I'm left very frustrated and upset with this boy Matthew.

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