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Liz's complaint against Heinz

Liz House


[RESPONDED] Beans & sausage, sausage is not very nice any more!

Complaint against Heinz

I have bought Heinz beans & sausages for years now. I have always enjoyed them up until the last couple of cans bought over the last few weeks. The sausages have always been soft & tasty, now they are too firm & unpleasant! What have you done to them? I'm wondering if you are cutting costs, changing the ingredients & hoping no one will notice! Well I have & after many years am considering changing brand.

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Heinz has responded

  • Comments (3)

Heinz Consumer Care | | VERIFIED

Hi thanks so much for your feedback, We are sorry to hear about your experience with our Heinz Beans and Sausages. Due to circumstances beyond our control we have had to change our sausage supplier.

Heinz Consumer Care | | VERIFIED

We are aware that there is a slight difference in flavour and we are working hard with our development team to finely tune the ingredients to develop a product which as no discernible difference to our previous recipe, apologies Liz. Would be grateful if you could email us back with the codes from the can and your address details - thanks - Christine

Liz House | | VERIFIED

Unfortunately the cans have gone into the recycling & been collected. However I have more not eaten so I will see what they are like & respond accordingly. Liz
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