Heinz

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Debbie's complaint against Heinz

Debbie Carmouche

11/03/2017

[RESPONDED] Spider in Heinz tomato soup

Complaint against Heinz

I have just opened a can of Heinz tomato soup and poured into pan and a black lump came out - - I thought it was a tomato stalk so poured back into tin slowly to get it out but it is a spider - I have kept tin and spider - who needs to know about this from a health and safety perspective? Foid standards agency

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Heinz has responded

  • Comments (2)

Sam Butterworth | | VERIFIED

Hi Debbie, Could I ask you how this was resolved for you? We experienced this recently and reported it to Heinz, but they have attempted to dismiss the issue. I was surprised to find someone had so recently experienced the same issue! If you could give an update it would be much appreciated.

Heinz Consumer Care | | VERIFIED

Hi Debbie, apologies for the issue you have encountered with the Tomato Soup. Please call us or email to discuss this further. You can call us on 08005285757 or email us at [email protected] to log your complaint. Many thanks, Claire.
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