Hungry Horse

1.00 stars

22 Reviews

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SAVE ON YOUR INSURANCE

Bernie's complaint against Hungry Horse

Bernie Knight

08/09/2016

Cigarette end in my gransons ice cream

Complaint against Hungry Horse

My wife agreed with my daughter to dine at one of our local pubs. Whilst the waiting staff were extremely attentive I'm afraid to say, your food certainly was not. Then to finish a disappointing meal my wife thought it would be nice to allow our grandchildren an ice cream. To our disbelief and pretty much in front of your head waiter, a used roll up cigarette was removed from my grandson's dish. This was reported instantly to the senior waiter who in turn could not believe his eyes either. As all our family were away for the bank holiday weekend, both my wife and I re visited the pub the following Wednesday to ask if this had been reported to head office. The general manager of the pub was on holiday so I was told by the stand in manager that it had not. This is absolutely disgusting and was obviously deliberately placed.

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