Hungry Horse

1.00 stars

26 Reviews

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samantha's complaint against Hungry Horse

samantha NIELD

03/10/2017

The Vine Inn

Complaint against Hungry Horse

We recently stayed at the premier inn Southampton west and ate at the Vine Inn. With working in hospitality for 16 years and never complain, I feel I need to as the good for the two days we stayed was absolutely disgusting. The steal the 1st night was incredibly tough and fatty, to which we also heard other complain. The breakfast the next morning was also disappointing, the sausages were amongst the worst I have ever tasted. The hash browns were limp and the food was cold. The next evening, we thought we would change the meals and give the restaurant another chance. With having a two year old with us, we couldn't venture far from the hotel anyway. I ordered the lasagne, this was horrendous!! The pasta was invisible, soggy and I had to send it back. The starter of garlic mushrooms were also horrible, served on soggy ciabatta, hardly cooked mushrooms. I opted to not have a change of meal as I felt there was no point. The only thing that was 'ok' was the dessert to which I had to try fill up on. Whoever supplies the food, you should really consider changing. The pub has 2/5 stars and I can see why. We felt our trip all the way from Manchester was spoilt by this restaurant. The staff were ok, a little bit glum but we heard a few complaints so I can understand why. A couple of my colleagues at the network informed me that they had ate here too and has the same experience. Something really should be done. I await your reply. Samantha

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