ecatering

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Chiara's complaint against ecatering

Chiara Agnelli

24/05/2017

[RESPONDED] Bad quality products, NOT for commercial use

Complaint against ecatering

Bought a "catering meat slicer" for £328.00 a year ago. Belt has already broken. It was supposed to be "suitable for delis" but I only used it in my restaurant. Very cheap quality machine, made to last a year only or until warranty ends. They charged me to send a replacement belt. Still, the machine is very hard to use. If you need commercial, don't buy from them as their products will only last you a year!

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  • Comments (2)

responder for ecatering | | VERIFIED

Seriosly, this is a joke. You bought the slicer nearly two years ago and the belt has snapped. The belt is a perishable item and needs to be replaced. We told you that and had one ready to send to you , yet you dont think thats good enough. Do you not understand that "perishable" means its a part that wears down with constant use. You are just a whinger who does not know how to use a product. Its laughable that you call it a cheap quality machine, when your very first review and comments back to us were "great product and fantastic value for money". Now because you have a to buy a part for the machine you feel hard done by. Well boo bloody hoo. Why dont you grow up and toddle off to play "make believe" chef in your restaurant, as I'm sure you have more things to worry about like what the environmental health inspector is going to say when they come to inspect your kitchen. Is it true that someoen saw a rat running around open food waste in your premises ?

responder for ecatering | | VERIFIED

Seriosly, this is a joke. You bought the slicer nearly two years ago and the belt has snapped. The belt is a perishable item and needs to be replaced. We told you that and had one ready to send to you , yet you dont think thats good enough. Do you not understand that "perishable" means its a part that wears down with constant use. You are just a whinger who does not know how to use a product. Its laughable that you call it a cheap quality machine, when your very first review and comments back to us were "great product and fantastic value for money". Now because you have a to buy a part for the machine you feel hard done by. Well boo bloody hoo. Why dont you grow up and toddle off to play "make believe" chef in your restaurant, as I'm sure you have more things to worry about like what the environmental health inspector is going to say when they come to inspect your kitchen. Is it true that someoen saw a rat running around open food waste in your premises ?
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