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Mr's complaint against ecatering
[RESPONDED] Shrewsbury Arms
Complaint against ecatering
Purchased Teikos Pass Through Hood Dishwasher November 2017. I called ecatering back in November to complain about a electrical fault No Help Whatsoever. Today I had need to contact them again 12/3/18 to report that the handle had fell off and the machine was not usable and requested assistance. Firstly having been patronised, then to be told they had never heard of that type of problem, and by the way if its not a mechanical fault then there's nothing they can do. I tried to explain that it was in fact a mechanical fault as the door travels up then down to activate the machine cycle. The fact that the cost was 1.5k isn't the issue. Customer services zero....
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