ecatering

4.00 stars

17 Reviews

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Trevor's complaint against ecatering

Trevor Hunt

10/06/2018

[LAPSED] Water Boiler

Complaint against ecatering

Bought a auto fill water boiler from ecatering along with over £2k worth of goods. The water boiler started to leak so photos were sent of the faulty part, I even offered to fit myself as we need this boiler back up and working quickly. That was 5 weeks ago, after multiple phone calls and emails still no replacement part. There after sales service is terrible, be warned - and yes the product is still in warranty

  • supporters 0

Lapsed. Trevor has not responded in 90 days

  • Comments (1)

responder for ecatering | | VERIFIED

As advised to you earlier today, we have ordered the part from the factory for you so are uncertain why you now choose to complain about this and what you hope to achieve. Also to confirm, your purchase was £1027 plus vat, a little short of the inflated £2000 you mention
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