Fayre & Square

1.00 stars

9 Reviews

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Sioux's complaint against Fayre & Square

Sioux McCoy

05/08/2016

Customer service, poor management & refund

Complaint against Fayre \u0026 Square

My compliant is On Sunday we came in for a family roast Our food came out missing items & cold, it took over 20 mins for a member of staff to come to our table, she took our compliant and told a manager We ordered our desserts as the children wanted them, the sticky toffee pudding and custard came out cold, once again we told the waitress (Alison) Who spoke to the manager who told her to refund us the total meal, before leaving waitress(Alison) came up to us & said the full refund had been put back onto our card. Wednesday I spoke to Mike at the Old Rectory who said we should have been given a cash refund on the day, but said could take upto 5 days to show on our account. The 5th day being today and no refund in our account, so I rang today to be told we had been lied to by the waitress who couldn't have done the refund & now the refund has to be approved by head office & could take a while. So as you seen not only did we get poor customer service we was also lied to by a member of staff, which is disgusting behaviour

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