The Co-operative Food

3.00 stars

16 Reviews

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Mrs Linda's complaint against The Co-operative Food

Mrs Linda Connor

06/08/2016

[LAPSED] re staff member at Balfour Street Co-op in Runcorn

Complaint against The Co-operative Food

I have been using this store for many years now and have never had a problem. I spend a lot of money in your store each week. I was mortified when your store manager accused me of trying to shoplift, there were other customers in the queue waiting to be served and i was very embarrassed. i was purchasing 2 items one for myself and one for my neighbour, i paid for mine and the manager then said are you not going to pay for those or are you just going to take them, this really upset me in front of other people i tried to explain i was paying for them seperately as they were not for me, she was very rude to me so i paid and left. i now feel i cannot go into the store when she is there as i feel i am being watched. i am not a shop lifter and never have been, the member of staff stood next to her said she was out of order, i didnt even get an apology,,she is really not very pleasant at times to your customers and this needs to be dealt with.

  • supporters 0

Lapsed. Mrs Linda has not responded in 90 days

  • Comments (1)

The Co-op | | VERIFIED

Hello Linda, I'm sorry for the delay in responding, but our Customer Relations function doesn't actively monitor this site. We're on Facebook, Twitter, email and telephone, but now A Spokeman Said. Having said that, I would very much like to know when you visited so I can ask my colleagues in Customer Relations to investigate for you? ^Jordan
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