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Sarah's complaint against UK Sport Imports
Complaint against UK Sport Imports
We bought a trampoline from UKSportsImports in March 2015 and by May the surround padding had deteriorated very badly and needed replacing, the new one they sent did not last much longer. Then in June 2015 one of the bolts that attaches the legs to the round frame cracked, we just got a new bolt sent in the post and had to refit the whole trampoline ourselves. This year the same thing happened and we got sent a whole set of new bolts, although I wanted my money back or to upgrade to a better trampline, we are talking a serious piece of play equipment that could cause serious dammage. Then this week the whole trampoline collapsed mid bounce, we were very lucky. I have photographic evidence of it all. UKsports Imports response is what did we do and they have sold thousands of trampolines, what do they think we have done? Got ten 20 stone men to jump on it? This is the second 14ft trampoline we have owned and our previous trampoline that we had over 10 years we only had to replace the surround once and that was after a good 5years and had no other problems what so ever.
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