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DAVID MICHEAL's complaint against Complete Energy Europe
DAVID MICHEAL PERKINS
Paid deposit then failure to deliver
Complaint against Complete Energy Europe
On 15-5-2015 sales rep came to my house and I agreed to have their grad system. I paid £100 deposit. On 26-5-2015 they came and did survey. On 3-6-2015 I forwarded a deposit of £2,950. I was told the system would be installed within 4 weeks. This never happened and over the next 3 months, after numerous phone calls and some unbelievable excuses they agreed I could either have the system for £1000 cheaper or a total refund. I chose the refund and sent a letter as requested. I received nothing and from then on my calls and messages were totally ignored. Then on 29-5-2016 Xefro contacted me to install the system. I explained the situation to them and they gave a phone number for complete energy which I rang and they said if I have not received my deposit back by 6-5-2016 then I was to call them. Needless to say I received nothing and nobody is answering the phone.
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David Fred Wainwright | | VERIFIED