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Douglas's complaint against Fischer Future Heat
Extravagant claims they are unable to back up
Complaint against Fischer Future Heat
The proof of the pudding with Fischer’s claims on efficiency is whether they are willing to defend them against evidence to the contrary. I have had a Fischer system in my flat for the last four years and am now selling the property. A requirement for selling in Scotland is that the seller has a home report and Energy Performance Certificate prepared by a RICS-approved surveyor which are made available to anyone expressing an interest in buying. The EPC I received states replacing the Fischer system (which cost almost £6000) with high heat retention storage heaters at a cost of £1600-2400 would save £1995 over three years. I emailed Fischer with this information asking for comments and received no reply. After more emails and four telephone calls with repeated promises an engineer would call back to discuss ‘when he gets back from lunch’ and ‘in a few minutes’, I finally received a call from a Fischer engineer who committed to speak to the surveyor. He did not. I posted a review on Trustpilot which the company blocked because I had supposedly not provided a reference by which they could identify me as a genuine customer. Strangely enough I provided the reference they always ask for on the telephone and it seemed to be enough because the CEO of the company telephoned me first thing the next morning regarding the review. His contention was that EPCs were out of date and it was all the government’s fault and he was making representation to them. Fine, make that response on Trustpilot, don’t simply try to gag me. He agreed to do that and also promised to speak to the surveyor. He has done neither. Draw your own conclusions.
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