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Catherine's complaint against Fischer Future Heat
Heating not working
Complaint against Fischer Future Heat
My new radiator was installed on 8th March and stopped working on Sunday 18th March - 9 days of use. My flat is now cold and I have had to borrow an inefficient small heater to get any warmth at all. I have had an unofficial report that the earliest I can have an appointment with an engineer is 11th April and this is only because I have phoned a lot. The engineers have not phoned and I am not sure if this will happen! The only thing I seem to be able to do is make a complaint! AND while I was waiting to speak to people I was played this message about how efficient the company is. Not very tactful!! Please, please do something about my situation. I thought I was investing in a cheaper system, but now I will have to spend a small fortune on heating my flat in this way. I was told I was not a vunerable person because I have hot water. Perhaps I should point out that I am 73 years old and need to keep warm. Cold can kill older people!
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