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Ian's complaint against iSupply Energy
Complaint against iSupply Energy
NO STARS This company are best avoided unless you want a load of AGGRO. I enrolled onto a community dual energy program with them last November. I had a small issue whereby I had had storage heaters and my electric had been on economy 7 three and a half years ago and I always have to explain this whenever I change energy supplier. I explained this to them prior to the program starting and they said it wouldn't be a problem and we will sort it out once the program has started.They have now gone back on their word and refuse to change me to a single electric tariff, which I estimate is costing me about £10 to £15 pounds per month. They say I can leave on payment of £60!! I feel stuck despite numerous phone calls and emails, which has now turned into a one way conversation as they have stopped replying to me. PLUS, I've reported them to OFGEM. Hopeless. So, if you want to save yourself lots of unnecessary AGGRAVATION best go somewhere else with your order. Plenty of other firms on the internet who will supply your energy as promised but sadly not this lot.
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