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David's complaint against STL Heating & Energy
2yrs for the price of 10yrs
Complaint against STL Heating \u0026 Energy
New Boiler with supposed 10year warranty installed by an inexperienced engineer, only 4 weeks on the job. Mess left and system not even half flushed before leaving, before he left, he did not remove the cleanser. It took 3 weeks to arrange for the work to be completed... our only saving grace was not signing the satisfaction form for the finance to be released. Every call takes on average 30mins to get through.... and the emergency number !?! Well let’s just say I am glad it was not a gas leak! The response was “turn the boiler off and we will send someone out tomorrow” well no one came the next day. Customer service are rude and threatening. Still waiting on plastic covers for new radiator they installed, on 26th Sept. 31st Oct Update - just checked if the boiler was registered with Ideal for the Warranty (it was not)... and this boiler is not eligible for a 10year Warranty only for a 2year warranty???
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